NDIS Module 1: High Intensity Daily Personal Activities
What it is, who it’s for, and how it keeps people with complex needs safe.
What Is NDIS Module 1?
NDIS Module 1 refers to the registration requirement for providers who deliver High Intensity Daily Personal Activities. These are tasks that involve higher risk to a participant’s health and safety and therefore require specialised training and supervision.
If a provider wants to deliver these supports under the NDIS, they must be registered for Module 1 and meet the NDIS Practice Standards associated with high intensity support.
Who Needs This Support?
This module applies when NDIS participants need help with complex health-related tasks in their daily routine. These supports are often required by people with:
- Epilepsy
- Diabetes (requiring insulin)
- Pressure injuries or wounds
- Seizure disorders
- PEG feeding or enteral nutrition
- Tracheostomy
- Urinary catheter or stoma care
- Ventilation support
- Subcutaneous injections
- Complex bowel care
These are personal but high-risk tasks—meaning if they’re done incorrectly, it could seriously impact the participant’s health.
What Does the Module Cover?
Module 1: High Intensity Daily Personal Activities outlines what a provider must do to safely deliver these services. It sets expectations around:
1. Worker Training & Competency
- Staff must be trained in the specific high intensity task required by the participant (e.g., PEG feeding, tracheostomy care).
- Training must be delivered by a clinically qualified professional, such as a registered nurse.
- Workers must be assessed as competent before delivering care.
2. Care Planning
- A personalised care plan must be created for each participant.
- This care plan should outline risks, tasks, equipment, emergency procedures, and clear protocols.
- It must be reviewed regularly by a health professional.
3. Supervision & Clinical Oversight
- Providers must have systems in place for ongoing monitoring, staff refresher training, and clinical support.
- This includes having a nurse or clinical manager available to escalate concerns or update care plans.
4. Incident Management & Safeguards
- Any incidents involving medical risk must be documented and responded to according to NDIS guidelines.
- Providers must have risk management systems in place to keep participants safe.
Why This Module Matters
High intensity supports are not general personal care tasks. They carry a higher level of risk and therefore require:
- More accountability
- Clinically informed care planning
- Higher workforce training standards
- Safer systems for delivery
This module ensures providers are qualified, competent, and well-governed—giving participants and families peace of mind.
What It Means for Participants
If you or your loved one requires high intensity daily care, here’s what Module 1 ensures:
- Your support workers are trained specifically for your care tasks
- There’s clinical oversight to manage risk and emergencies
- Your provider must follow clear protocols and refresh training regularly
- You can expect safe, respectful, and skilled support
You don’t need to understand all the NDIS registration details—but you do have the right to ask your provider:
- Are you registered for Module 1?
- Are your workers trained and supervised by a nurse?
- Is there a care plan for my support needs?
At Best Care Services, we take these responsibilities seriously. Our teams are trained, supported, and clinically guided to deliver safe and dignified care.
What It Means for Providers
If you’re a provider in Sydney wanting to deliver high intensity support workers, you must:
- Be registered for Module 1 under the NDIS Quality and Safeguards Commission
- Implement the Practice Standards relating to high intensity daily personal activities
- Have access to a clinical lead, such as a nurse, to oversee care
- Train support workers in line with the participant’s specific needs
- Ensure supervision, ongoing review, and risk management
Failure to comply with Module 1 standards can result in sanctions, loss of registration, or harm to the participant. This is why working with a clinically governed team is critical.
Examples of High Intensity Supports (By Task)
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FAQs: Module 1 & High Intensity Supports
No. Only providers delivering high intensity supports need to be registered for Module 1. General care providers do not.
That’s a serious breach. It puts participants at risk and violates NDIS rules. Always check that your provider is registered and equipped.
Yes—but if you’re self-managing, you are responsible for ensuring your chosen workers are properly trained and the risks are managed safely. It’s a big responsibility, so many choose to go with a registered provider like Best Care Services.
No, it also covers risk management, supervision, incident response, and governance systems. It’s about ensuring safe, high-quality delivery—not just ticking training boxes.
How Best Care Services Approaches Module 1
We’re a registered NDIS provider in Sydney, approved to deliver High Intensity Daily Personal Activities. What sets us apart:
💡 Clinically led care – All high intensity services are overseen by experienced nurses.
📚 Individualised training – Every worker is trained for each participant’s unique care plan.
🛡️ Safety-first approach – Risk plans, emergency protocols, and supervision are built into our daily operations.
🧠 Continuous improvement – Regular reviews, refresher training, and transparent communication.
Whether you need help understanding your plan or are looking for a reliable team to deliver your supports, we’re here to help—with empathy, clarity, and professionalism.
Trained by Nurses from Your Local Care Partners
At Best Care Services, the safety and wellbeing of the people we support is our highest priority. That’s why our high intensity support workers are trained and clinically guided by the nursing team at Your Local Care Partners—a respected provider of specialised NDIS nursing services.
Their experienced nurses deliver tailored training based on each participant’s individual care plan. This includes:
- Condition-specific training (e.g. epilepsy, diabetes, PEG feeding)
- Hands-on skill development and competency assessments
- Emergency response procedures for high-risk scenarios
- Ongoing clinical oversight, including refresher training and supervision
This partnership ensures our team doesn’t just meet the standard—they exceed it. Every support worker is trained with the latest best practices, under the direct guidance of qualified nurses who understand the clinical risks involved.
Whether it’s subcutaneous injections, complex bowel care, or seizure management, you can be confident that our team is equipped to provide safe, respectful, and clinically informed care—because your safety isn’t negotiable.
Need Help or Have Questions?
If you’re unsure whether your NDIS plan covers high intensity supports or you’re looking for a provider who understands the risks and delivers with care, you can always reach out to us.
Best Care Services is here to support people across Sydney who live with complex needs—with dignity, respect, and clinical expertise.